Refund & Shipping Policy

Refund Policy

At Ash Jaide Designs, we believe that selecting artwork is a deeply personal and emotional decision. As such, all sales are final and we do offer refunds or exchanges for change of mind.

If you art work arrives damaged, please contact us with 7 days of delivery with clear photographic evidence of the damage, along with your order number. You can email us at ashjaidedesigns@gmail.com and we will assess the situation on a case-by-case basis to determine the appropriate resolution.

Thank you for your understanding and support of independent art.

Shipping Policy

Each artwork is made to order, ensuring the highest quality of care, Please allow 1-2 weeks for production and dispatch. You will receive a confirmation email with tracking information once your order has shipped.

Handling fees are covered by the customer and are included in the final checkout price
Domestic shipping typically takes 1-2 weeks form the date of order
International shipping may take slightly longer depending on the destination and customs processing times.

We take great care in packaging our artwork to ensure it arrives in perfect condition. For any concerns regarding shipping, feel free to contact us at ashjaidedesigns@gmail.com